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We take the protection of the data of the users of our website and service very seriously and are committed to protecting the information that users make available to us in connection with the use of our website. Furthermore, we are committed to protecting and using your information in accordance with applicable law.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through your use of our website when you access the Services through your devices.

Please read the Privacy Policy carefully and ensure you fully understand our practices regarding your information before using our Services. If you have read this policy, fully understand it and do not agree with our practices, you must stop using our website. By using our services, you accept the terms of this privacy policy. Continued use of the Services constitutes your acceptance of this Privacy Policy and any changes thereto.

Information that we collect:

  • Personal Information: This includes information you provide directly, such as your name, email address, contact details, and any information you submit through forms or interactions on the Website.

  • Usage Data: We automatically collect information about your use of the Website, including your IP address, device information, browser type, pages visited, clicks, and referring website addresses.

  • AI-Generated Data: When you interact with AI features on our Website (e.g., chatbots, LUMI), we may collect and store data generated by these interactions, including text inputs, responses, and other relevant data.

  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content.

How we use your information?

We use your information for various purposes, including:

  • Providing and Improving Services: To deliver the services you request, personalize your experience, and improve our Website and AI capabilities.

  • Customer Support: To respond to your inquiries, provide assistance, and address any issues you may have.

  • Marketing and Communications: With your consent, we may send you promotional materials, newsletters, or other communications about our products and services.

  • AI Training and Development: We may use your data to train and improve our AI models, algorithms, and features. This may involve analyzing usage patterns, identifying trends, and enhancing the accuracy of our AI systems.

  • Research and Analysis: We may use aggregated and anonymized data for research and analysis purposes to better understand our users and improve our services.

Sharing your Information

We may share your information with:

  • Service Providers: Trusted third-party companies that assist us in providing our services, such as hosting providers, data analysis firms, and customer support platforms.

  • Business Partners: In some cases, we may share your information with business partners for joint marketing or promotional purposes, but only with your explicit consent.

  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety.

AI and Data Protection

We are committed to using AI responsibly and ethically. When using your data for AI purposes, we take steps to:

  • Anonymize and Aggregate Data: We strive to anonymize and aggregate data whenever possible to protect your privacy.

  • Limit Data Collection: We collect only the data necessary for the intended purposes and avoid collecting sensitive personal information.

  • Transparency: We will be transparent about our use of AI and how it impacts your data.

Your Rights

You have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.

  • Rectification: The right to request that we correct any inaccuracies in your personal information.

  • Erasure: The right to request that we delete your personal information.

  • Objection: The right to object to the processing of your personal information.

  • Restriction: The right to request that we restrict the processing of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our Website or sending you an email.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@mindmed.ai

Updated: 06.06.2024

Privacy Policy

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